Response To Complaint By Ministry of the Attorney General


Rachel Berube

Suite 200, 1978 Yonge Street

Toronto, ON

M4S 1Z7

Email:rachelle@landlordrescue.ca

Dear Ms. Berube:

Thank
you for your recent correspondence regarding the Landlord and Tenant
Board (LTB). The Policy Division has been asked to respond to you on
behalf of the Ministry of the
Attorney General. We understand how important these matters are and
appreciate your taking the time to write.

As background, the LTB, which is part of Tribunals Ontario, is an adjudicative tribunal that resolves disputes under the
Residential Tenancies Act, 2006 independently of government. In order to preserve this independence, ministry officials are not permitted to interfere in, or comment on, tribunal processes
or decisions. The ministry is not able to expedite or intervene with LTB orders.
We encourage you to remain engaged with the LTB on these matters. 

Tribunals
Ontario and the government are working on addressing shortages of
adjudicative resources at constituent tribunals, such as the LTB. In
October 2018, full-time and part-time
member openings at the LTB were posted on the Public Appointments
Secretariat website. As a result, the government has reappointed 11
full-time members and one part-time member to the LTB. Further, two new
full-time adjudicators were appointed effective January
17, 2019. Recruitment is underway to fill other adjudicator vacancies.

In
addition, the LTB has posted a notice on its website to inform tribunal
users that, over past months, parties have experienced service delays
at the LTB. The notice also indicates
that the LTB is continuing to work hard to manage the situation and is
working with the government to improve its services.

In
regards to your comments about the rights of landlords, you may be
interested to know that in the 2018 Fall Economic Statement, the
government announced the launch of the
Housing Supply Action Plan in spring 2019. The plan will be led by the
Ministry of Municipal Affairs and Housing, which is responsible for
rental housing policy. The aim of the plan is to increase housing supply
by addressing barriers that inhibit the development
and ownership of rental housing. The plan will also look at the rights
of landlords under the current system.

Access
to justice for all Ontarians is of paramount concern to the Government
of Ontario. By using specialized expertise to adjudicate on a wide
variety of disputes, adjudicative
tribunals, such as the LTB, play a vital role in Ontario’s justice
system. Please be assured that your comments have been shared with
ministry officials responsible for LTB policy initiatives.

We trust the above information will be of assistance. Again, thank you for taking the time to contact the ministry. 

Policy Division
Ministry of the Attorney General

Please do not attempt to reply to this e-mail. Further inquiry can be directed to the following addresses, quoting the reference # attached to your response/ in
the subject line:

        E-mail:          attorneygeneral@ontario.ca

        Address:      Ministry of the Attorney General

McMurtry-Scott Building

720 Bay Street, 11th Floor
Toronto, ON
M7A 2S9

My response to their email

No one is going to have anything to do with landlording if they are of sound mind, and your government through ineptness and negligence does not fund the judiciary enough to be able to maintain a decent standard of operations. The paralegal and I had already emailed the LTB at least 10 times, that hearing where Cho dismissed the landlord’s application and rent arrears, was for $17900. The initial court date for that owner was in October.

No one will want to be a landlord because the Landlord & Tenant Board helps tenants steal free rent from landlords. 99% of landlords sell after a shitty tenant. So much so in fact that I have no idea sometimes why I even help with crappy tenants and property management during the eviction process, it’s stressful, one tenant called me a fucking c$nt for testifying for the landlord, and landlords mostly sell their properties after and do not stay and remain my clients. Frankly I can’t blame them, they just can’t take the risk.

It’s truly tragic, because providing housing is a very valuable service, it’s just unfortunate that people aren’t willing to lose their money and suffer abuse to provide it. Frankly if politicians all had to offer up their basements for a while, I’m pretty sure we would find the rules changing from what they are to something a little more reasonable.

Complaining to the Ministry of the Attorney General

Here’s the letter I wrote to the Ministry of the Attorney General. Again I would like to emphasize that even though we help landlords, and I even a run a Landlord School, these cases are in conjunction with a paralegal licensed in good standing with the Law Society.

If you also feel like the LTB is run by a bunch of irresponsible politicians fucking with people’s livelihoods by failing to provide judges to evict their shitty tenants before their mortgages foreclose, you too can send a letter to the Minister at the following email address, or you can send pictures of Dickbutt to them, it’s free country.

Ministry of the Attorney General Email is attorneygeneral@ontario.ca

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The World’s Top 20 Vacation Rental Property Management Companies

Vacation rental property management has seen incredible progress in recent years, with new companies popping up next to the old players and raising one funding round after another. The world’s top property management companies are working tirelessly to push the vacation rental industry forward. They provide a high-quality service that is on par with hotel standards in terms of consistency and professionalism, and take comfort and innovation to the next level. To give you an overview of the biggest players, we’ve compiled a list of the top vacation rental property management companies in the world (sorted by markets, in no particular order.)

Jump to:

Worldwide markets | European markets | North and South American markets | Asia-Pacific markets

Criteria:

Number of Vacation Rentals: How many properties the company manages
Based in: The city where the company’s HQ is located
Founded in: The year of the company’s establishment
Market: Whether the company manages properties in one market – one city or region – or more (single or multi-market)
Locations: Whether the company manages properties in one country or more (single or multi-country)
Property type: What kinds of homes the company manages (rural villas, urban apartments or urban buildings)
Service: The extent of the service that the company provides for owners and what it covers (full service, marketing only, operations only)
Growth via: The company’s growth strategy (organic growth or growth via acquisitions)
Funding: The company’s financial background (self-funded, VC-backed, etc)

Worldwide markets

Interhome Property Management

Number of Vacation Rentals 40,000 Locations Multi-country
Based in Glattbrugg, Switzerland Property type Rural villas / Urban apartments
Founded in 1965 Service Full service
Market Multi-market Growth via Organic and acquisitions
Funding Self-funded

With 15 regional subsidiaries and sales offices in more than 19 countries, Interhome is one of the largest providers of holiday apartments and villas headquartered in Europe. They offer over 40,000 vacation rentals in 32 countries.

Interhome was founded in 1965 and has decades of experience in the home rental industry to look back on. It is a subsidiary of the Hotelplan Group, which is part of the Migros Corporation.

In 2013, the Hotelplan Group acquired Inter Chalet, Germany’s leading specialist provider of vacation rental homes.

Onefinestay Property Management

Number of Vacation Rentals 10,000 Locations Multi-country
Based in London, UK Property type Urban apartments
Founded in 2009 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed

Onefinestay uses Rentals United as their Channel Manager

Onefinestay, a hospitality company that offers high-end homes and luxury serviced apartments, made the news in 2016 when it was acquired for $170 million by Accorhotels. Since then, they’ve been opening more destinations and sharply increasing the number of fully managed properties on their books.

They offer a complete service — from the marketing to top of the line ground services (cleaning, management and maintenance) in each of their locations.

VaCasa Property Management

Number of Vacation Rentals 10,000 Locations Multi-country
Based in Portland, OR Property type Rural villas / Urban apartments
Founded in 2009 Service Full service
Market Multi-market Growth via Organic and acquisitions
Funding VC-backed

Based in Portland, Oregon, Vacasa professionally manages more than 10,000 vacation homes all around the world, in 20 US states and 15 countries (in Central and South America, Caribbean, Europe and South Africa).

In July 2018, Vacasa launched Vacasa Real Estate to support buyers and sellers of vacation rentals, and in October, they acquired Oasis Collections, a short-term rental company previously owned in part by Hyatt Hotels Corp.

Vacasa also works with local organizations to promote tourism and economic growth in the different communities they operate in.

Airsorted Property Management

Number of Vacation Rentals 4,000 Locations Multi-country
Based in London, UK Property type Rural villas / Urban apartments
Founded in 2009 Service Full service
Market Multi-market Growth via Organic and acquisitions
Funding VC-backed / Equity crowdfunding

Airsorted uses Rentals United as their Channel Manager

Airsorted provides premium management of Airbnb properties. They cover everything from property listing and search optimisation to professional cleaning, guest communication and performance improvement.

The company was founded in 2015 and now manages over 4,000 rentals in 29 cities across 14 countries. In January 2019, Airsorted acquired Dubai-based Sama Sama Holiday Homes.

 


 


European markets

Awaze Property Management

Number of Vacation Rentals 110,000 Locations Multi-country
Based in London, UK Property type Rural villas
Founded in 2018 (as the new corporate identity of European Vacation Rentals) Service Full service (select brands)
Market Multi-market Growth via Organic and acquisitions
Funding Private equity

Awaze is the largest managed vacation rentals and holiday resorts business in Europe. Their portfolio includes leading brands such as cottages.com, Hoseasons, James Villa Holidays, Landal GreenParks and Novasol, which were previously owned by Wyndham Worldwide before being sold to Platinum Equity in May 2018.

Awaze manages 110,000 accommodations in 36 countries, and 8 million travellers put their trust in them each year.

Most of their properties are apartments and holiday homes outside of urban areas. They pride themselves on offering a wide, international reach and providing local expertise and support at the same time.

Sykes Cottages Property Management

Number of Vacation Rentals 22,000 Locations Multi-country
Based in Chester, England Property type Rural villas
Founded in 1985 Service Marketing only (full service option)
Market Multi-market Growth via Organic
Funding Self-funded

Sykes Cottages is an agency that has been working with holiday rentals for 25 years. They have over 22,000 rentals in the UK and Ireland.

They offer a wide range of options for owners, from marketing packs to full property management and cleaning services.

Original Cottages Property Management

Number of Vacation Rentals 4,900 Locations Single-country
Based in Reepham, UK Property type Rural villas
Founded in 1992 Service Full service (select local agencies)
Market Multi-market Growth via Organic and acquisitions
Funding Self-funded

Original Cottages uses Rentals United as their Channel Manager

Original Cottages works with local agencies who manage and let their holiday properties across the UK. They offer high-quality self-catering accommodation and draw together cottages from a family of 25 local brands.

The Original Cottages’ founding brand Norfolk Country Cottages was established in 1992 and has been creating and acquiring local agencies ever since. Original Cottages was rebranded from Cottage Holidays in 2017 and reported a 41% increase in bookings in 2018.

HostMaker Property Management

Number of Vacation Rentals 2,500 Locations Multi-country
Based in London, UK Property type Urban apartments
Founded in 2014 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed

HostMaker uses Rentals United as their Channel Manager


HostMaker provides an easy-to-use, end-to-end service for homeowners that includes services such as creating the profile and listing for the property, professional photography, guest communication, interior design, housekeeping, maintenance, etc.

The business was launched in 2014 and has been rapidly growing since then. They currently work with 2,500 homeowners in 9 cities (8 European cities plus Bangkok), across 6 countries.

Veeve Property Management

Number of Vacation Rentals 2,000 Locations Multi-country
Based in London, UK Property type Urban apartments
Founded in 2011 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed

Veeve uses Rentals United as their Channel Manager

Veeve has been operating since 2011 and has over 2,000 hand-picked, characterful family homes, townhouses, apartments and penthouses in London, Paris and Los Angeles.

They offer full-service management, professional housekeeping and a 24/7 customer care team for guests.

Halldis Property Management

Number of Vacation Rentals 1,800 Locations Multi-country
Based in Milan, Italy Property type Urban apartments / Urban buildings (multi-family)
Founded in 1986 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed

Halldis has more than 30 years of experience in the short-term rental market. They select apartments in the most exclusive areas of popular destinations in Italy and Europe, as well as unexplored villages.  

BnbLord Property Management

Number of Vacation Rentals 1,100 Locations Multi-country
Based in Paris, France Property type Urban apartments
Founded in 2015 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed

BnbLord uses Rentals United as their Channel Manager

BnbLord offers a property management service that includes meet and greet, cleaning, inventory checks, price optimisation and ad placement and other services.

The company was founded in 2015 and has expanded to many European cities outside of France.



North and South American markets

Evolve Property Management

Number of Vacation Rentals 10,000 Locations Multi-country
Based in Denver, CO Property type Rural villas / Urban apartments
Founded in 2010 Service Marketing only
Market Multi-market Growth via Organic
Funding VC-backed

Evolve has 10,000 homeowners on their books, and has hosted more than 1 million guests at over 500 destinations in the USA, Canada, Mexico and the Caribbean.

They keep marketing and guest support in-house but outsource housekeeping and maintenance to trusted local partners.

In 2018, Evolve acquired Everbooked, a dynamic pricing platform for the short-term rental industry.

Turnkey Property Management

Number of Vacation Rentals 3,700 Locations Single-country
Based in Austin, TX Property type Rural villas / Urban apartments
Founded in 2012 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed

Turnkey offers full-service vacation rental property management, with a 24/7 local team and proprietary technologies.

The company was launched in 2012 and has grown into one of the biggest property managers in the US.

Sonder Property Management

Number of Vacation Rentals 2,200 Locations Multi-country
Based in San Francisco, CA Property type Urban apartments / Urban buildings (multi-family)
Founded in 2014 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed


Sonder, founded in 2012, manages a variety of nightly rentals that have the consistency and quality of a hotel. They design, outfit and fully manage all of their living spaces.

They have more than 2,200 serviced home rentals in the most vibrant neighbourhoods of 11 cities across North America and Europe.

StayAlfred Property Management

Number of Vacation Rentals 2,000 Locations Multi-country
Based in Spokane Valley, WA Property type Urban apartments / Urban buildings (multi-family)
Founded in 2012 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed

StayAlfred uses Rentals United as their Channel Manager

A startup founded in 2012, StayAlfred offers more than 2,000 upscale apartments in downtown neighbourhoods of 32 US cities.

They lease individual units and entire buildings and rent them out to travellers. Their team controls everything related to their short-term lodging spaces, including the design, furnishing, cleaning, booking process and customer service.

Their accommodations combine the quality of hotel stays with the spaciousness and flexibility of vacation rentals.

Bungalow Property Management

Number of Vacation Rentals 2,000 Locations Single-country
Based in San Francisco, CA Property type Urban apartments
Founded in 2016 Service Full service
Market Multi-market Growth via Organic
Funding VC-backed

Bungalow uses Rentals United as their Channel Manager

Bungalow offers residential homes with three bedrooms or more for young professionals looking for the perfect roommate. They lease apartments from homeowners on a long-term basis and rent them out room by room. They’re present in 10 US cities and have over 2,000 fully serviced homes.

In 2018, Bungalow raised $18 million in funding to fuel their growth.

Pillow Property Management

Number of Vacation Rentals N/A Locations Single-country
Based in San Francisco, CA Property type Urban apartments, urban buildings (multi-family)
Founded in 2013 Service Marketing only
Market Multi-market Growth via Organic
Funding VC-backed

Pillow uses Rentals United as their Channel Manager

Pillow offers a management solution for owners and managers of multi-family buildings to enable their residents to start renting out their apartments or turn their vacant units into short-term rentals. They work with regional property managers and provide and take over all marketing activities from owners.

Pillow was acquired by the Expedia Group in 2018 and became a part of the HomeAway family.

Vtrips Property Management

Number of Vacation Rentals 2,000 Locations Single-country
Based in Ponte Vedra, FL Property type Rural villas
Founded in 2018 Service Marketing only
Market Multi-market Growth via Organic and acquisitions
Funding VC-backed

Vtrips uses Rentals United as their Channel Manager

Vtrips is growing incessantly thanks to a smart acquisition strategy. They own numerous vacation rental brands including Vacation Rental Pros, Jackson Mountain Homes, Hilton Head Rentals & Golf, Waterfront Vacation Rentals, Cabin Fever Vacations, Maui Rental Group, Reunion Vacation Pros, Condotel and more.

The acquisitions have helped them expand to 2,000 properties in the USA.


Asia-Pacific markets

Roomfilla Property Management

Number of Vacation Rentals 6,000 Locations Multi-country
Based in Singapore Property type Rural villas / Urban apartments
Founded in 2014 Service Marketing only (full service option)
Market Multi-market Growth via Organic

In less than three years after its establishment in 2014, Roomfilla hit 6,000 properties managed in almost all Southeastern Asia (Thailand, Philippines, Vietnam, Indonesia, Cambodia and Malaysia).

They provide marketing services and their own channel manager. Hosts can also choose a package that includes cleaning services.

What distinguishes Roomfilla is a fresh, start-up mentality reflected in the cutting-edge technology they offer to their hosts, like their chatbot for vacation rentals.

Bachcare Property Management

Number of Vacation Rentals 1,500 Locations Single-country
Based in Auckland, New Zealand Property type Rural villas
Founded in 2004 Service Full service
Market Multi-market Growth via Organic
Funding Self-funded Manages properties in New Zealand
Growth organic

Bachcare has the largest selection of serviced homes in New Zealand.

The company was founded in 2004 and by 2015, they were managing over 1,300 properties in 50 locations New Zealand-wide. They are the biggest provider in the Asia-Pacific region.

 



Did we miss any large Vacation Rental Property Managers that you know? 

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Unprecedented Holiday Rental Opportunity Across Australia

Analyzing data of any kind on a macro level can be dizzying. At AirDNA, we analyze a heaping 1 billion new data points on the global short-term holiday rental industry every day. We’re always on the lookout for fresh ways to use and present it for the thousands of destination marketing organizations, local municipalities, real estate investors, hosts and property managers who depend on us for answers.

Country-wide analysis gives us a high-level health check on the state of the short-term rental industry and provides a benchmark for diving deeper into market-specific research.

Let’s take a look at Australia’s overall performance for entire home short-term holiday rentals over the past year.

Australia in the Spotlight

In December 2018, Australia surpassed its previous record for holiday rental supply. The following month, it also broke its previous record for demand, renting out 1.9 million unique night stays during the month of January.

Over the past twelve months (March 2018 through February 2019), Australia’s short-term holiday rental market has grown 47%, adding nearly 30,000 entire home rentals. Across the continent, these types of holiday rentals earned AUD $3 billion in revenue.

It’s no surprise that Australia’s high season coincides with its summer season. In summertime, Australia truly is the lucky country where visitors can expect spectacular festivals in Melbourne and Sydney, cloudless days on the Sunshine Coast, and vibrant coral blooms on the Great Barrier Reef.

Supply fluctuated 80% from the lowest month (May) to the highest month (December), as many part-time hosts activated their listings specifically to capitalize on the high-demand times.

May 2018 December 2018
Active Listings 67,288 126,728
ADR $219 AUD $307 AUD
RevPAR $92 AUD $166 AUD
Booking Lead Time 58 Days 108 Days

Similarly, Average Daily Rate (ADR) swung 40% between these months, from $219 AUD to $307 AUD, resulting in an 80% higher Revenue Per Available Rental (RevPAR) for December ($166 AUD).

While most of the demand came from major cities, short-term rentals also provided opportunities for visitors to explore more rural regions of the country, such as Ballarat, Mount Alexander, Albury, Broome, Bathurst, and Bendigo. Together, holiday lets in these six areas rented out 290,000 unique night stays, including from 3,200 international guests.

Holiday Rental Channel Breakdown

In 2013, HomeAway acquired Australia-based holiday rental platform, Stayz. Despite HomeAway’s attempt to gain market share, Airbnb has a clear lead across the country, with 75% of all rentals being listed on Airbnb and not HomeAway. Just 17% of rentals are loyal to HomeAway, and 8% are dual-listed on both Airbnb and HomeAway.

Some traditional holiday markets have higher counts of dual-listed properties, such as Blue Mountains and Busselton, which have about 15% overlap (almost double Australia’s country-wide 8% overlap). This is because holiday rentals in these areas are more likely to be managed professionally. Property managers usually operate across multiple distribution channels as part of their overall revenue management strategy.

Get Rental Channel Breakdown Data for Your Market

Where Guests are Coming From

Australia’s holiday rental industry relies heavily on domestic tourism. Spikes in domestic guests coincide with public school’s Term 1, Term 2, Term 3, and Term 4 holidays, which fall during the months of April, July, October, and December/January, respectively.

On the other hand, international guests are most likely to book short-term rentals in Australia during the months of March, November, December, and January.

Localized Variances in Guest Origins

Like many major gateway cities where guests often book the night after they arrive to a new country or the night before their departure, Melbourne hosts a much higher percentage of international guests than the national average. In fact, it sees more international guests than any other place in Australia. Let’s take a look:

Using MarketMinder’s Guest Tab, we can drill down further to see where domestic and international guests are coming from. Over the past year, holiday rentals in Melbourne hosted more guests (34,945) from Singapore than from any other country in the world.

This type of market-specific data helps hosts, property managers, and destination marketing organizations optimize their marketing strategies toward a target audience.

Combining guest origin data with booking lead time information — how far in advance guests book their holiday rentals — means better insight into delivering the right messaging to the right people at the right time.

Shifts in Holiday Rental Performance

Overall, hosts and property managers across Australia did a good job of pushing rates relative to month-over-month occupancy change during the month of December. However, they were quick to drop their rates substantially — 21% — from January to February, even though occupancy rates only fell 9%, to a country-wide rate of 54% occupancy.

This could be due to inexperienced hosts panicking at the steep month-over-month decline in demand from December to January, which indeed appears dismal. However, savvy hosts and property managers know that this drop in demand is accompanied by a drop in supply, softening the impact on occupancy.

Getting More Granular

Historically, real estate investors wanting to answer the questions like, “where is the best place to purchase a short-term holiday let?” would have to request information from multiple sources and pore through data that’s been delivered in various formats.

The same was true for country-level destination marketing organizations and local municipalities looking to predict future trends in tourism for their cities.

AirDNA has helped simplify the process of discovery and due diligence by generating Market Grades for over 80,000 markets worldwide. Each month, we calculate a total score based on weighted averages of rental demand, revenue growth, seasonality, and local regulations.

Market Grades are assigned a letter score (A, B, C, D, or F) that is based on an overall score between 1 and 100, 100 being the highest and best score possible. Analyzing Market Scores across hundreds of cities makes it easy to quickly identify the top performing areas.

Above is the Market Grade for Sydney (as of February 2019). Although demand for short-term holiday rentals remains strong, recent regulations that limit the number of days an owner can rent out their property as a holiday let and a new “two strikes and you’re out” policy for conduct have had a noticeable impact on overall growth.

Australia’s Emerging Markets

Although Australia as a whole is on an upward trend with regards to short-term rental demand and performance, not all markets are equal. Of locations with at least five hundred holiday rentals, Hobart, Cairns, Airlie Beach, Perth, and Canberra, have seen the strongest growth in supply and demand.

Market Name Rental Demand Score Revenue Growth Score Seasonality Score Regulation Score Total Market Score
Hobart 76 36 88 67 87
Cairns 73 57 68 67 86
Airlie Beach 68 37 93 64 85
Perth 73 40 99 50 85
Canberra 86 33 100 40 84

Hobart is the largest city and state capital on the island of Tasmania and is also Australia’s top emerging holiday rental market. Hobart is a picturesque city that benefits from its own airport and ferry service that runs direct to the island of Tasmania from Melbourne. This has helped boost its local tourism, including from nearly 20,000 guests who hopped over from Melbourne last year.

RevPAR for the Top Five

Revenue Per Available Rental (RevPAR), represents a holiday rental’s total revenue distributed across every day it was available for reservation — not just the days it was actually booked. It’s a valuable metric that essentially combines ADR and occupancy into one measure. For reference, the average RevPAR for all of Australia over the past twelve months is $130 AUD.

Whitsunday (Airlie Beach) has a clear RevPAR premium over the other emerging markets. It’s a popular holiday destination with a fairly even mix of domestic and international guests, and has plenty of larger high-end holiday homes to choose from.

Next Steps

Like many cities around the world, Hobart has faced challenges with how to fully capitalize and grow with residential holiday letting. Before investing in any property for the purpose of short-term letting, it’s critical to understand the local rules and regulations, and make sure you’re in compliance at all times.

Starting on a macro level helps identify areas of risk and opportunity to research further. As demonstrated above, it can also provide a valuable benchmark and context for more granular analysis.

AirDNA offers many tools for country, market, and neighborhood-level investigations, including our dynamic online MarketMinder tool, complete with automatic monthly updates to historic charts, and daily updates to forward-looking pricing charts. We also offer offline Market Summary Reports (MSRs), typically used by destination marketing organizations, hotel associations, and local municipalities.

Download the Full Report

Get exclusive access to the data behind the charts in this article.

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Early Arrivals & Late Departures on Airbnb – How to Minimize Disruption and Keep Guests Happy

Tips & Education for Airbnb Hosts

If you haven’t had to deal with unexpected early arrivals or late departures from your Airbnb guests, consider yourself lucky.  Often, due to no fault of their own, Airbnb guests could find themselves in these situations.

Maybe they were expecting to meet with friends before checking in but found themselves stood up.  So instead of wandering around town lugging their suit cases around, they call you to check in early.  But you’re not done cleaning the place yet.  What do you do?

Or maybe they were expecting to check out but their flight was delayed and now have a extra time to kill. They’d rather stay than show up 6 hours early to the airport. But you need to clean and get the space ready for the next guest.  What do you do?

As you can see, early arrivals or late departures can be stressful for both the guest and host.  Follow these tips to make sure you are prepared for these situations.

Minimize Unnecessary Early Arrivals

It’s tough enough to deal with the unexpected early arrivals so don’t volunteer to take on unnecessary early arrivals.

Do not offer early arrivals directly on your listing.  This is the surest way to create insanity for yourself as a host.  Just imagine dealing with check-in requests that range from 12-4pm on any given day.

Coordinating and keeping track will be painful even for just one or two listings, a nightmare with more.

So in your listing, be specific and direct with your check-in language, something along the lines of: “Check in is anytime after 4pm.”

There is no ambiguity there.  Of course, if you’re doing physical check-ins, you may want to put an time range (e.g. 4pm-9pm) so you don’t risk frequently having to do late night check-ins.

Better yet, be among the growing number of happy hosts utilizing smart locks and keypad locks for remote check-ins.  So whether the guest arrive at 4pm or 4am, as long as they’re not an early arrival, they can let themselves in on their own.

We recommend that hosts use the lowest technology locks that gets the job done before considering high tech gadgets–keypad locks with fewer moving parts are less likely to break down, requires less frequent battery replacement, and often less explanation than their “smart” counterparts (esp if with less tech savvy guests).

Handle the Luggage for Both Early Arrivals and Late Departures

Your guests will have luggage.  And if they’ve traveled far to stay with you, chances are good they’ll have plenty of it.

Whether they’re arriving early or leaving late, your guests will show you immediate gratitude if you can unburden them of their luggage, even for a few hours.

It’s bad enough that they don’t have a place to check in to  yet or have no place to go after checking out.  Add to that loads of heavy luggage they have to take with them?

But it doesn’t have to be that way! As a host, you can have an easy fix–provide a way for them to stash their luggage while they wait.

How? Keep a large storage bin outside the house.  In the backyard.  On the patio.  Somewhere safe and accessible.  But make sure to use a combination padlock for added security. This simple solution will earn you grateful and happy guests.

Have Recommendations for Your Guests

Now that you’ve lighten their load by storing their luggage, go the extra mile by having fun recommendations for your guests to kill time while they wait.

Recommend things to do, foods to eat, places to see, things to do, where to get some work done, etc…

By doing so, you’re either making a great first impression with an early arrival or a great last impression with a late departure.


What are your hosting tips for dealing with early arrivals or late departures?

The Airbnb Hosting post Early Arrivals & Late Departures on Airbnb – How to Minimize Disruption and Keep Guests Happy appeared first on LearnAirbnb.com – Hosting Advice, Tips, & Resources.

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How to Create a Star Trek Bedroom in Your Apartment

While there are a number of cultural icons that have been born out of the multiple variations of Star Trek since that 1966 debut, perhaps one of the most iconic takeaways from Star Trek is the living quarters aboard the ships. These quarters are deeply important to fans of Star Trek.

Recently, the home services site Angie’s List released 3D renderings of what each of the various captain’s quarters looked like on each variation of the show. Now, you can have a Star Trek bedroom right in your own apartment, with the right furniture and decor.

If you’re ready to “boldly go where no man has gone before,” and commit to a Star Trek bedroom in your apartment, check out this curated list.

1. Start with minimalism

Photo courtesy of Angie’s List

One common theme across the various Captains’ quarters in Star Trek is minimalism. The character Deela once told Captain James Kirk in a 1968 episode, “Your quarters are quite like you, Captain – austere and efficient, and in their own way, handsome,” to which Kirk replied, “A room should reflect its occupant.”

To convey the feelings of austerity and efficiency in your new Star Trek bedroom, try implementing minimal and futuristic-looking pieces like this “moon chair” from SCHOOLSin or this aluminum desk by ACME (similar to Captain Kirk’s in the original series).

For making your bedroom more minimal overall, try playing the minimalist game. It’s a great way to get rid of unnecessary excess.

2. A Captain’s quarters should also be lush

Photo courtesy of Angie’s List

Though Captain Kirk’s accommodations were rather simple in the original series, quarters became more luxurious as the series progressed. Your Star Trek bedroom must be clean and sleek, but you can’t forego some of the more luxurious features.

Jean Luc Picard’s Captain’s quarters is a fantastic representation of this. His quarters featured cushy, high-backed rolling chairs for getting business done in comfort. The chairs are just like these chairs from Zuo Modern.

Picard was also famously known for his tea time. If your new Star Trek bedroom has the space, consider adding a nice dining table like this oval table from Article.

3. Don’t be afraid to feminize

Photo courtesy of Angie’s List

Those who haven’t watched the Star Trek series might not know, but Star Trek: Voyager actually features a female captain – the only female to be cast as captain on a Star Trek series – Kathryn Janeway.

Janeway’s quarters were styled with casual seating areas and some quaint decor. One iconic feature of Janeway’s captains quarters was her gramophone. Though gramophones are not used anymore, this updated gramophone features Bluetooth connectivity, AM/FM radio, MP3 recording and also a functioning turntable. This way, you can get the look you want and also have a modern, functional stereo.

Janeway’s quarters were also filled with plants. Getting a few house plants for your Star Trek bedroom is a good idea.

4. Lighting is key

Photo courtesy of Angie’s List

The various ships portrayed in Star Trek are very futuristic and high tech. A common theme you can see across many of the decorative schemes is futuristic lighting. Luckily, this type of lighting is actually trending right now in general – not just for the sake of a Star Trek theme. This effect is seen most notably in Gabriel Lorca’s captain’s quarters from Star Trek: Discovery.

There are plenty of ambient, futuristic lighting options on the market today and you should consider installing some in your new Star Trek bedroom. Lights like this LED sconce from ALLMODERN or this LED flexible strip that can be placed anywhere can act as the finishing touch that ties the futuristic vibe of the whole room together.

Header Photo by Stefan Cosma on Unsplash

The post How to Create a Star Trek Bedroom in Your Apartment appeared first on Rent Blog.

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Pinterest Marketing for Vacation Rentals: A How-To Guide

For many of us, the word Pinterest immediately evokes visions of elaborate destination wedding mood boards and vegan cupcake recipes. Granted, you will undoubtedly find an abundance of both of those things in its archives – if that’s what you’re looking for.

Even though we love a good mood board, there is much more to the social media platform beyond this. Many make the mistake of underestimating what a powerful marketing tool and resource Pinterest has truly become in recent years, but the numbers speak for themselves: Pinterest now boasts a whopping 250 million active users per month.

The majority of those users are women across all ages, unlike on Instagram for example, which is mainly used by millennials and Gen Xers. So, for vacation rental businesses who are especially targeting middle-aged guests and new families, this already presents a golden opportunity.

When it comes to the vacation rental industry, there is no doubting the potential of Pinterest. As recently as March 2019, Airbnb announced a collaboration with Pinterest to provide game-changing travel itineraries for every budget, interest and preference.

Discover what makes Pinterest so attractive for vacation rental owners and find out how you can tap into its full potential.

Pinterest Marketing Tip #1: Create a Professional Business Profile

Pinterest allows you to create your own professional business account, which will lend your profile way more credibility to viewers. Should you already have a regular profile, don’t despair! It is also possible to convert your existing one into a business account. This enables you to include key information about your vacation rental business that travelers will be able to search and find.

1. Add Your Logo

If you want to build and increase your own brand recognition online, it’s best to have your very own logo which you can add to your Pinterest business profile. By publishing your logo across your website, social media and even business cards, you help to keep your brand consistent and memorable for future guests.

If you don’t have a logo on hand just yet, don’t worry too much. Instead, you can always use a beautiful shot of your property as a placeholder for Pinterest. Make sure that the picture you choose is attractive and of high quality – as it will represent your business.

2. Write a Smart Description

Depending on what you include in the ‘About You’ section of your profile, it can actually help travelers to find you more easily. That’s why you should choose your words wisely. By including relevant keywords in your description – such as the name of your vacation rental business, where your property is located and what type of home you offer (e.g. a beach house, mountain lodge, city apartment) – your Pinterest profile will be much more likely to show up in other users’ search results. The same goes for adding the location of your vacation rental property to your account.

3. Claim your own website

On your Pinterest business profile, you also have the possibility to claim your website (should you have one). Adding your vacation rental website to your account will publish the link on the top of your profile, so any viewers can check it out. This will add to the professional image of your business and help promote it by driving traffic directly to your website.

Pinterest Marketing Tip #2: Boost Visibility and Increase Engagement

The word SEO can sound daunting and complicated. On Pinterest, however, the art of gaining visibility is a walk in the park! Of course, you do still have to invest some time and effort if you aim to build a solid and engaged following on your Pinterest profile. Luckily, the steps to follow are quite simple, but with an effective outcome.

1. Find Out What People Are Interested In

Pinterest has an intuitive search function that immediately lets you see what kind of content is currently popular amongst its users. Start by simply searching for your most relevant keyword, like your location or the type of rental you offer. The results will show you the related tags right below the search bar, and you can easily identify at one glance what the most popular searches related to your vacation rental are. You can simply start collecting these tags and use them to create inspirational Pinterest boards for people to follow. It’s as easy as that!

2. Label And Link Your Boards and Pins

When you’ve managed to collect a decent amount of popular tags related to your vacation rental home, be sure to include them in the titles and descriptions of the boards you create and the pins you post to them. An interesting description that includes relevant, eye-catching buzzwords will upgrade the quality of your pins and make them easier to find.

Pinterest users are always on the hunt for something new to discover and try out, so clickable pins are right up their alley! If there’s an action for people to take, they most likely will.

To really make the most of your posts, you should also include a call to action and a link back to your own vacation rental website or booking site. This straightforward trick can work well to push more visitors to your website – and you may even see some direct bookings as a result!

3. Use Tools to Schedule Your Content In Advance

As a vacation rental owner, you’re likely to already have a packed schedule and 100 other tasks on your to-do list. So, taking time out of the day to post new pins on your Pinterest profile might not be at the top of your priorities. But, don’t give up on the whole idea quite yet! There are convenient tools you can use to plan and schedule your pins in advance.

When you have a business profile on Pinterest, you can benefit from their Schedule a Pin tool. This offers owners a perfect solution because, if you set it up smartly, you can ensure that there is a steady flow of content for your followers to engage with throughout the week or month – rather than bombarding them with one big bulk of pins all at once.

While you can only schedule one pin at a time on Pinterest, you can have up to 30 pins scheduled for the future.

4. Engage With Your Followers

If you can find the time, you really should invest some efforts in becoming an active member of the Pinterest community. Offering quality boards for travelers to follow and attractive pins to save is great of course, but if you go the extra mile and give someone a follow or save their pin, they will be much more inclined to return the favor for you.

This will help you to grow your following much more quickly, and it also provides a great opportunity to engage with potential and former guests of your vacation rental! You have the chance to really elevate their whole guest experience and give it a special, personal touch.

5. Use Ad Posts to Your Advantage

One of the main benefits of using Pinterest is that it’s a free tool – especially useful for homeowners who are looking to market their property on a budget.

That said, if you are willing and able to go a step beyond this, you can use paid ad posts to increase your visibility and engagement even further.

There are different types of ad campaigns you can run – awareness, engagement and traffic. For each, you pay according to the impressions (views), engagement (repin or click) or traffic (click to website) that your promoted post garners. It might be worthwhile if you’re just getting started in the industry.

Pinterest Marketing Tip #3: Apply The Law of Visual Attraction

Creating shareable content is really the key element to successfully marketing on Pinterest. Shareable in this case essentially means visually appealing. While searching for your keywords, you will immediately get an impression of what kind of posts and aesthetics are most popular among users, just by scrolling through the top pins of the search results.

1. Show Off Your Assets

As a vacation rental owner, you’re already set up for success on Pinterest, seeing as home decoration and decor pins are really the heart and soul of the platform – along with food and DIY tips. Take advantage of this and showcase the creative interior design of your vacation home. Be sure to take appealing, high-quality photos to show potential guests what you have to offer.

2. Think Outside the Box

There are also many other popular themes you can make use of to attract followers to your profile, apart from just showing off your property itself. You could, for instance, create Pinterest boards about the area your vacation rental is located in, be it set in beautiful nature or a big, bustling city. Outdoor activities, restaurant recommendations and travel tips all form part of the whole vacation experience which interests travelers. After they follow your boards and share your pins, it might eventually lead them to your booking page. In any case, it will always bring you more widespread exposure and engagement for your vacation rental business and brand.

3. Optimize Your Pins

When you create your pins, you should take the user experience into consideration. If you scroll through the Pinterest post feed, you will notice that most of the pins’ dimensions are longer than they are wide. There is a very good reason for this! About 80% of users access Pinterest on their mobile device, where vertical images are much more appealing and don’t get cropped by the Pinterest app. A 2:3 ratio is the recommended size to use. If you tailor your pins to this preference, they will be a lot more likely to gain traction and popularity!

You also might have noticed that many high-ranking pins have creative, custom-made designs – like collages of themed decoration items, for example. Think about revving up your creative engine to elevate your pins up to the top of those search results. You don’t need to be a professional graphic designer to achieve this. There are super simple, free tools available to help with this, such as Canva. Use other travel brand’s pins for inspiration and let your creativity run wild!

We hope this article was able to shine a light on what a powerful marketing tool Pinterest can be for vacation rental owners. There are so many ways you can use Pinterest to help your business, all it requires is a little creativity and you’ll soon see great results!

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The post Pinterest Marketing for Vacation Rentals: A How-To Guide appeared first on Vacation Rental Owners Blog – Lodgify.

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Early Arrivals & Late Departures on Airbnb – How to Minimize Disruption and Keep Guests Happy

Tips & Education for Airbnb Hosts

If you haven’t had to deal with unexpected early arrivals or late departures from your Airbnb guests, consider yourself lucky.  Often, due to no fault of their own, Airbnb guests could find themselves in these situations.

Maybe they were expecting to meet with friends before checking in but found themselves stood up.  So instead of wandering around town lugging their suit cases around, they call you to check in early.  But you’re not done cleaning the place yet.  What do you do?

Or maybe they were expecting to check out but their flight was delayed and now have a extra time to kill. They’d rather stay than show up 6 hours early to the airport. But you need to clean and get the space ready for the next guest.  What do you do?

As you can see, early arrivals or late departures can be stressful for both the guest and host.  Follow these tips to make sure you are prepared for these situations.

Minimize Unnecessary Early Arrivals

It’s tough enough to deal with the unexpected early arrivals so don’t volunteer to take on unnecessary early arrivals.

Do not offer early arrivals directly on your listing.  This is the surest way to create insanity for yourself as a host.  Just imagine dealing with check-in requests that range from 12-4pm on any given day.

Coordinating and keeping track will be painful even for just one or two listings, a nightmare with more.

So in your listing, be specific and direct with your check-in language, something along the lines of: “Check in is anytime after 4pm.”

There is no ambiguity there.  Of course, if you’re doing physical check-ins, you may want to put an time range (e.g. 4pm-9pm) so you don’t risk frequently having to do late night check-ins.

Better yet, be among the growing number of happy hosts utilizing smart locks and keypad locks for remote check-ins.  So whether the guest arrive at 4pm or 4am, as long as they’re not an early arrival, they can let themselves in on their own.

We recommend that hosts use the lowest technology locks that gets the job done before considering high tech gadgets–keypad locks with fewer moving parts are less likely to break down, requires less frequent battery replacement, and often less explanation than their “smart” counterparts (esp if with less tech savvy guests).

Handle the Luggage for Both Early Arrivals and Late Departures

Your guests will have luggage.  And if they’ve traveled far to stay with you, chances are good they’ll have plenty of it.

Whether they’re arriving early or leaving late, your guests will show you immediate gratitude if you can unburden them of their luggage, even for a few hours.

It’s bad enough that they don’t have a place to check in to  yet or have no place to go after checking out.  Add to that loads of heavy luggage they have to take with them?

But it doesn’t have to be that way! As a host, you can have an easy fix–provide a way for them to stash their luggage while they wait.

How? Keep a large storage bin outside the house.  In the backyard.  On the patio.  Somewhere safe and accessible.  But make sure to use a combination padlock for added security. This simple solution will earn you grateful and happy guests.

Have Recommendations for Your Guests

Now that you’ve lighten their load by storing their luggage, go the extra mile by having fun recommendations for your guests to kill time while they wait.

Recommend things to do, foods to eat, places to see, things to do, where to get some work done, etc…

By doing so, you’re either making a great first impression with an early arrival or a great last impression with a late departure.


What are your hosting tips for dealing with early arrivals or late departures?

The Airbnb Hosting post Early Arrivals & Late Departures on Airbnb – How to Minimize Disruption and Keep Guests Happy appeared first on LearnAirbnb.com – Hosting Advice, Tips, & Resources.

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The Horrors of The Landlord & Tenant Board

Ridiculously Crowded

So I was at the East Landlord & Tenant Board Office on Midland Avenue in Toronto this morning, there were 59 hearings scheduled for one adjudicator, all for non-payment of rent.

The Tribunal operates from 9:00 to 5:00 and so that leaves 480 minutes for the adjudicator to get through all the files for the day. That doesn’t account for lunch or breaks nor the little speech adjudicators have to give when they start out, which is like 10 minutes long.

Regardless 480 minutes dived by 59 files leaves roughly 8 minutes to deal with every file. I just don’t get what the point is of scheduling like this is. Lots of files are going to not be heard and just have to be recycled back wasting paralegal time and owner time and tenant time.

Small landlords were so hopeful that Doug Ford would be the answer to their prayers, but instead he is the nightmare to their prayers. The Landlord & Tenant Board has never been this backlogged in 25 years I’ve been attending. NEVER.

I finally got a court date for an adjournment that was given October 22nd, 2018…the new hearing is March 20th 2019 and the original documents were filed August 31st 2018. The tenant is not paying rent.

For obvious reasons the owner may well be in foreclosure by the time this file gets to court and that’s really sad to be honest. Furthermore, we asked for a 2 day hearing because each side has a lot of evidence, we have 65 pages ourselves. No matter how hard we all try, it won’t be heard in a half hearing block which is what we received.

I was never a Ford fan, but I never would have predicted the stupidity of this train wreck. Let’s save money on the court system by not hiring anyone. The “efficiencies” are being paid for 10 times over by the small business people landlords out there.

Not to mention the victimization of other tenants and landlords at the hands of bat shit crazy asshole tenants. I’ve evicted tenant for

  • Punching our accountant in the face
  • Breaking another tenant’s jaw
  • Ripping off drywall during a home inspection
  • Attempted Murder of the Superintendent
  • Threatening my life
  • Gun Stockpile raided by police

Now all these people are going to be with you a lot longer all thanks to Doug’s cost savings. This is beyond stupid. No one likes to talk about those tenants but I can assure you they exist and if you happen to get one, you get a whole 8 minutes to explain it to the adjudicator at this point, or you can wait another 3 months for a hearing.

I don’t even.

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Early Arrivals & Late Departures on Airbnb – How to Minimize Disruption and Keep Guests Happy

Tips & Education for Airbnb Hosts

If you haven’t had to deal with unexpected early arrivals or late departures from your Airbnb guests, consider yourself lucky.  Often, due to no fault of their own, Airbnb guests could find themselves in these situations.

Maybe they were expecting to meet with friends before checking in but found themselves stood up.  So instead of wandering around town lugging their suit cases around, they call you to check in early.  But you’re not done cleaning the place yet.  What do you do?

Or maybe they were expecting to check out but their flight was delayed and now have a extra time to kill. They’d rather stay than show up 6 hours early to the airport. But you need to clean and get the space ready for the next guest.  What do you do?

As you can see, early arrivals or late departures can be stressful for both the guest and host.  Follow these tips to make sure you are prepared for these situations.

Minimize Unnecessary Early Arrivals

It’s tough enough to deal with the unexpected early arrivals so don’t volunteer to take on unnecessary early arrivals.

Do not offer early arrivals directly on your listing.  This is the surest way to create insanity for yourself as a host.  Just imagine dealing with check-in requests that range from 12-4pm on any given day.

Coordinating and keeping track will be painful even for just one or two listings, a nightmare with more.

So in your listing, be specific and direct with your check-in language, something along the lines of: “Check in is anytime after 4pm.”

There is no ambiguity there.  Of course, if you’re doing physical check-ins, you may want to put an time range (e.g. 4pm-9pm) so you don’t risk frequently having to do late night check-ins.

Better yet, be among the growing number of happy hosts utilizing smart locks and keypad locks for remote check-ins.  So whether the guest arrive at 4pm or 4am, as long as they’re not an early arrival, they can let themselves in on their own.

We recommend that hosts use the lowest technology locks that gets the job done before considering high tech gadgets–keypad locks with fewer moving parts are less likely to break down, requires less frequent battery replacement, and often less explanation than their “smart” counterparts (esp if with less tech savvy guests).

Handle the Luggage for Both Early Arrivals and Late Departures

Your guests will have luggage.  And if they’ve traveled far to stay with you, chances are good they’ll have plenty of it.

Whether they’re arriving early or leaving late, your guests will show you immediate gratitude if you can unburden them of their luggage, even for a few hours.

It’s bad enough that they don’t have a place to check in to  yet or have no place to go after checking out.  Add to that loads of heavy luggage they have to take with them?

But it doesn’t have to be that way! As a host, you can have an easy fix–provide a way for them to stash their luggage while they wait.

How? Keep a large storage bin outside the house.  In the backyard.  On the patio.  Somewhere safe and accessible.  But make sure to use a combination padlock for added security. This simple solution will earn you grateful and happy guests.

Have Recommendations for Your Guests

Now that you’ve lighten their load by storing their luggage, go the extra mile by having fun recommendations for your guests to kill time while they wait.

Recommend things to do, foods to eat, places to see, things to do, where to get some work done, etc…

By doing so, you’re either making a great first impression with an early arrival or a great last impression with a late departure.


What are your hosting tips for dealing with early arrivals or late departures?

The Airbnb Hosting post Early Arrivals & Late Departures on Airbnb – How to Minimize Disruption and Keep Guests Happy appeared first on LearnAirbnb.com – Hosting Advice, Tips, & Resources.

Continue reading

Early Arrivals & Late Departures on Airbnb – How to Minimize Disruption and Keep Guests Happy

Tips & Education for Airbnb Hosts

If you haven’t had to deal with unexpected early arrivals or late departures from your Airbnb guests, consider yourself lucky.  Often, due to no fault of their own, Airbnb guests could find themselves in these situations.

Maybe they were expecting to meet with friends before checking in but found themselves stood up.  So instead of wandering around town lugging their suit cases around, they call you to check in early.  But you’re not done cleaning the place yet.  What do you do?

Or maybe they were expecting to check out but their flight was delayed and now have a extra time to kill. They’d rather stay than show up 6 hours early to the airport. But you need to clean and get the space ready for the next guest.  What do you do?

As you can see, early arrivals or late departures can be stressful for both the guest and host.  Follow these tips to make sure you are prepared for these situations.

Minimize Unnecessary Early Arrivals

It’s tough enough to deal with the unexpected early arrivals so don’t volunteer to take on unnecessary early arrivals.

Do not offer early arrivals directly on your listing.  This is the surest way to create insanity for yourself as a host.  Just imagine dealing with check-in requests that range from 12-4pm on any given day.

Coordinating and keeping track will be painful even for just one or two listings, a nightmare with more.

So in your listing, be specific and direct with your check-in language, something along the lines of: “Check in is anytime after 4pm.”

There is no ambiguity there.  Of course, if you’re doing physical check-ins, you may want to put an time range (e.g. 4pm-9pm) so you don’t risk frequently having to do late night check-ins.

Better yet, be among the growing number of happy hosts utilizing smart locks and keypad locks for remote check-ins.  So whether the guest arrive at 4pm or 4am, as long as they’re not an early arrival, they can let themselves in on their own.

We recommend that hosts use the lowest technology locks that gets the job done before considering high tech gadgets–keypad locks with fewer moving parts are less likely to break down, requires less frequent battery replacement, and often less explanation than their “smart” counterparts (esp if with less tech savvy guests).

Handle the Luggage for Both Early Arrivals and Late Departures

Your guests will have luggage.  And if they’ve traveled far to stay with you, chances are good they’ll have plenty of it.

Whether they’re arriving early or leaving late, your guests will show you immediate gratitude if you can unburden them of their luggage, even for a few hours.

It’s bad enough that they don’t have a place to check in to  yet or have no place to go after checking out.  Add to that loads of heavy luggage they have to take with them?

But it doesn’t have to be that way! As a host, you can have an easy fix–provide a way for them to stash their luggage while they wait.

How? Keep a large storage bin outside the house.  In the backyard.  On the patio.  Somewhere safe and accessible.  But make sure to use a combination padlock for added security. This simple solution will earn you grateful and happy guests.

Have Recommendations for Your Guests

Now that you’ve lighten their load by storing their luggage, go the extra mile by having fun recommendations for your guests to kill time while they wait.

Recommend things to do, foods to eat, places to see, things to do, where to get some work done, etc…

By doing so, you’re either making a great first impression with an early arrival or a great last impression with a late departure.


What are your hosting tips for dealing with early arrivals or late departures?

The Airbnb Hosting post Early Arrivals & Late Departures on Airbnb – How to Minimize Disruption and Keep Guests Happy appeared first on LearnAirbnb.com – Hosting Advice, Tips, & Resources.

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3 Takeaways from Heather & Mike Bayer’s VR Success Summit in Toronto

3 Takeaways From Heather & Mike Bayer’s VR Success Summit

Last weekend I flew to Toronto to attend Heather and Mike Bayer’s Vacation Rental Success Summit.

It was well worth a transatlantic flight, for I personally got interesting insights, both as a property owner and as someone who’s passionate about our industry.
The takeaways were many for anyone attending. My 3 biggest were:

1. Meeting Likeminded People in Person

Likeminded VR Pros learning from one another every time. (left to right) Marcus Räder, Eric Mason, Deborah Labi, Rod Fitts, Sue and Richard Vaughton, Martin Picard, Maria Schuh, Jayne McCaw, myself

Managing your rentals can be not as easy at times: you feel the pressure of keeping up with constant changes affecting our day to day practice – restrictive regulations, increasing competition, pervasive OTAs rules – and question what should you do next to ensure you keep being successful at what you do.

You may feel lonely facing challenges that seem getting bigger as we move on and you sometimes lose mojo, get confused or get lost in a whirlwind of activities that reduce your productivity, focus and results.
You do well, then you plateau, get stuck and can’t figure out how to get back on track and move on to the next goal.
Getting outside of your microenvironment and challenging yourself to attend industry events like these makes you discover how many people are on the same boat, how many found solutions that got them back on track and how many peers share your same exact fears, frustrations and determination to succeed. It’s a relief, a realignment to your mission and a recharge.
You may think it’s weird to hear this from me, but I came up with the Vacation Rental World Summit to get together with fantastic, progressive people, surround myself with some of the best minds in the industry, learn from everyone how to be a better person, a better businessman and create a movement of likeminded people who regularly meet to discuss and share where they stand, where they’re aiming at and how to get there.

2. Stay Up To Date On What’s Coming And Learn From Industry Pros to Stay Ahead of the Game

Andrew McConnell – VR Trends and what they mean for your marketing

Another great takeaway is the possibility to learn what’s new and trending today, which products are coming out and can make our life easier – both from a PM and Host point of view -, which direction may take our future and how to prepare so we don’t get crushed or go out of business. Or even learn what the future will be to predict whether we still want to be part of it or is it maybe time to consider an exit strategy.

I found quite fascinating Andrew McConnell’s analysis of the actual situation and its future possible implications and scenarios.

The size of the industry is projected to reach $170 Billion by 2019, with $204 Billion spent by guests by 2025. Loads of cash is pouring into funding companies in this space and we’re already seeing a consolidation that will likely bring to convergence in the near future. You can expect the biggies to get bigger. You can expect to compete with companies that run at a loss to buy market share and set others out of business. And you can expect an eventual shakeout that will leave a trace, like in all economic cycles witnessed in the past.

What does this all mean to us? In such a dynamic and challenging environment, we’ll be expected to deliver professional standards with the personal touch that makes us stand out. At the same time though, we’ll have to make sure we won’t be everything to everyone, in fact we’ll need to be exactly the right thing to the right people.

In conclusion, we won’t want to compete against the big players to try and beat them, for we stand a better chance to thrive if we take advantage of their platforms to build awareness over our own brand and provide an experience that’s unique, authentic and unparalleled to all our guests, who then become our biggest fans, and raving ambassadors of our own rentals back home.

3. Enthusiasm